Cancellation desk

Order Cancellation Policy

Last Updated: July 22, 2026

At Vastraki, we understand that plans can change. If you wish to cancel your order, please review the following policy:

1. Before Order Confirmation

Orders can be cancelled at any time before payment confirmation without any charges.

2. After Payment but Before Dispatch

Orders may be cancelled before they are dispatched from our warehouse.

If payment has already been made, the eligible refund will be processed to the original payment method or via bank transfer within 5–7 business days.

3. After Dispatch

Once an order has been dispatched, it cannot be cancelled.

If eligible, you may request a return or exchange as per our Return & Exchange Policy after delivery.

4. How to Cancel an Order

To request an order cancellation, contact us as soon as possible with your Order ID.

Cancellation requests are processed only during our business hours.

5. Important Notes

  • Customized or personalized products (if introduced in the future) cannot be cancelled once production has started.
  • Vastraki reserves the right to cancel any order due to product unavailability, pricing errors, suspected fraudulent activity, or unforeseen circumstances. In such cases, a full refund (if applicable) will be processed.
Order Cancellation Policy - Vastraki Atelier | Vastraki Ethnic Atelier