Shipping & Delivery Policy

Last Updated: July 16, 2026

At Vastraki, we are committed to delivering your orders safely, securely, and on time. This Shipping & Delivery Policy outlines our order processing, shipping charges, estimated delivery timelines, and other important information.

By placing an order on www.vastraki.com, you agree to the terms of this Shipping & Delivery Policy.

1. Delivery Locations

Vastraki currently delivers to most serviceable locations across India through our trusted courier and logistics partners.

Delivery availability is subject to the serviceability of your PIN code.

2. Order Processing

• Orders are generally processed within 1–2 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During festive seasons, promotional events, or periods of high order volume, processing times may be slightly longer.

3. Estimated Delivery Time

Estimated delivery timelines are as follows:

The above timelines are estimates and may vary depending on courier operations and delivery location.

4. Shipping Charges

At Vastraki, we believe in transparent and affordable shipping.

• Free Shipping on all orders above ₹2,999.
• A standard shipping charge of ₹50 applies to all orders under ₹2,999.

Applicable shipping charges will be displayed during checkout before payment confirmation.

5. Payment Method

At present, Cash on Delivery (COD) is not available.

All orders must be prepaid using one of our secure online payment methods, including:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Digital Wallets (where available)

Payments are processed securely through authorized payment gateway partners.

6. Order Tracking

Once your order is shipped, you will receive:

• Order Confirmation
• Shipping Confirmation
• Courier Tracking Number
• Tracking Link via Email, SMS, or WhatsApp (where applicable)

Customers can also track their order by logging into their Vastraki account.

7. Delivery Delays

While we make every effort to deliver your order within the estimated timeline, delays may occasionally occur due to circumstances beyond our control, including:

• Adverse weather conditions
• Public holidays
• Natural disasters
• Transportation disruptions
• Government restrictions
• High order volumes during festive seasons
• Courier partner delays

In the event of an unexpected delay, our customer support team will keep you informed and work to ensure your order reaches you as quickly as possible.

8. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping details.

If an incorrect or incomplete address results in delivery failure or additional courier charges, Vastraki shall not be responsible for any delay or additional shipping costs incurred for re-delivery.

9. Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If delivery cannot be completed due to:

• Customer unavailable
• Incorrect address
• Unreachable phone number
• Delivery refusal

the order may be returned to Vastraki.

Additional shipping charges may apply if the customer requests the order to be re-dispatched.

10. Damaged Packages

If your package appears damaged or tampered with at the time of delivery, we recommend that you:

• Take photographs of the package before opening it.
• Record an unboxing video, if possible.
• Contact Vastraki Customer Support within 48 hours of delivery.

This helps us investigate the issue and provide a quicker resolution.

11. International Shipping

Currently, Vastraki delivers only within India.

We may introduce international shipping in the future.

12. Contact Us

For any shipping or delivery-related queries, please contact us:

Thank you for shopping with Vastraki.

We appreciate your trust and are committed to delivering your orders with care, reliability, and exceptional service.